Agent policy and terms
Applies to everyone who signs up or is created as an agent of a shop using Happy ERP · version 11 Sep 2026 · each shop's own terms (accepted in the agent portal) apply together with this policy — on conflict the shop's terms win for prices/commission/shipping and this policy wins for data/security
1 · Roles
- An agent is an independent seller selling the parent shop's products in their own name — not an employee, not a legal representative of the shop or of Happy ERP
- The parent shop decides: accept/reject sign-ups · mode (prepay/credit) · agent prices · credit limit · payment term · commission · shipping · bonus · closure
- Happy ERP provides the system, is not a party to the sale and does not hold your money — the wallet is a ledger between you and the shop
2 · Sign-up and account
- Use your real name, phone and email · 18 years or older · one account = one person, never share passwords · you are responsible for everything done from your account
- The shop may reject or suspend an account without giving a reason · recorded data (orders · wallet ledger) is kept as required by accounting law
3 · Honest selling
- Tell customers the truth: product · price · shipping · delivery time · return terms as set by the shop · never promise promos/gifts/warranties the shop doesn't give
- No fake orders · no repeatedly letting orders expire to lock stock · don't use the shop's name/logo in a way that makes people think you are the shop
- Prices: sell at the shop's prices · if markup is enabled, never below the minimum (MAP) and never above 5× · don't undercut the parent shop or other agents with the agent price
4 · Customer data
- Names, phones and addresses of customers who ordered through you may be used only for delivery, order contact and reorders · never sell, trade or pass them on · no bulk/marketing messages the customer didn't ask for
- A customer asking to be deleted/stopped must be honoured · the shop and Happy ERP keep data per the happyerp.la privacy policy
5 · Wallet, credit and money
- The wallet is an append-only ledger · every row has a time and an actor · positive = the shop owes you · negative = you owe the shop
- Top up with genuine slips only · fake/duplicate slips = the shop may reverse, close the account and prosecute
- The credit limit and payment term set by the shop are a contract: overdue = the system blocks selling/paying until repaid · the shop may collect, offset against commission/bonus and contact you at the details you gave
- Credit-mode commission is paid after delivery + cash received by the shop and held for the days the shop sets · refunds/returns claw the commission back
- Payouts: request in the system → the shop transfers to the bank account you saved (must be in your name) · the shop transfers within the agreed time · bank fees (if any) as the shop states
- Target bonus: per the shop's terms · cancellations/returns above the % = none · the shop may change the rules for the next month
6 · Delivery and liability
- The parent shop packs, ships and is responsible for product quality per its return policy · you are responsible for the customer data you enter (wrong address = return fee per shop rules) and for promises you make beyond the shop's
7 · Closing the account
- You or the shop may close at any time · closure requires no open orders and balance ≥ 0 · a positive balance is paid back · the ledger is kept as evidence · commission not yet due is paid as agreed
- Breach of sections 3–5 = the shop may close immediately without paying bonuses
8 · Changes
Happy ERP may update this policy · new versions apply when published on this page · if the shop changes its terms you will be asked to accept again in the portal · questions: contact the parent shop first · system matters: privacy · terms of service