About us
Happy ERP is a family of tools for Lao online shops — a shop back office · an AI assistant · an AI video studio and a page-care team — built in Lao from the ground up, not a foreign system that was translated. Built by T & K in Vientiane for Lao merchants who sell through Facebook, Live, chat and an online storefront.
1Vision
We want merchants to spend their time on selling and on their customers, not on writing orders down, adding up totals at midnight and hunting for slips in chat. Everything we build follows four rules:
- Lao first — every button, every message and every step follows how Lao shops really sell: kip · BCEL slips · Lao couriers · village/district/province.
- Real numbers — the AI answers from the shop's real prices and stock · ad reports compare spend with confirmed orders, not chats or likes.
- People decide — the AI drafts, but discounts go to the owner first and ad money is spent only when both sides press «Agree».
- The data belongs to the shop — export it any time · ask us to delete it · we never sell it.
2Problems we see
The problems Lao online shops run into again and again, every selling night:
- Lost orders — orders written in a notebook, CF comments scrolling past too fast, customers lost in chat.
- Overselling — miscounting when CF floods the screen, then apologising to customers later.
- Slips — hunting for BCEL slips across hundreds of messages · reused slips or wrong amounts go unnoticed.
- COD money lost on the way — many returned parcels and nobody reconciling what the courier transfers back.
- Manual work at midnight — adding up the day by hand · writing each customer's name and phone on every box.
- Replies too slow — during a Live or at night, customers ask for a price and leave because they waited too long.
- No time for content — no team to make clips and ad images every day.
- Nobody to run the Page — ads are bought without knowing whether they pay off.
- Foreign tools don't fit Laos — no Lao language · no BCEL slips or Lao couriers · too heavy for slow internet.
3All our services
Happy ERP — the shop's back office
Every order, every kip and every item in one system: Live console (CF → order + stock deducted + waiting list) · one inbox for every Page · BCEL slip checks against the bank · warehouse and products · customers (CRM · points · coupons · commissions) · delivery · district-level shipping fees and COD reconciliation · POS for physical stores and branches · true-profit reports (after cost, shipping and commission) and VAT invoices. 14-day free trial.
Storefront · order page · tracking page
Included with Happy ERP: one link where customers order by themselves 24 hours a day — pick products, enter an address, choose COD or transfer, attach the slip and track the parcel — with nothing to install. Sold-out items disappear from the page by themselves.
Happy AI — the AI assistant
«Happy, help me reply» drafts answers from real prices and stock for you to read, edit and send · automatic replies in web chat (you switch it on) · a weekly adviser that reads the shop's numbers and says what to fix · ask for sales, stock or unpaid orders over Telegram. Included in every Happy ERP plan.
Happy Studio — the AI studio
Type one idea in Lao and get product clips in 9:16 (free) · ad images · short films and series · songs with MV · a free editing room. AI work is paid in credits, and the price is shown before every job.
Happy /care — the page-care team
Chat and comment replies 24/7 from real prices and stock · posts from a monthly plan (you approve before they go out) · ad management · a monthly report from real sales in Happy ERP · we never ask for your Page password. Starts with a free Page audit.
service.happyerp.la — for page-care agencies and freelancers
Many client shops on one screen · Meta ads with an AI check before launch · ad reports against truly confirmed orders · ad money is spent only when the agency and the shop owner both agree.
Help and transparency
Help centre (FAQ + report a problem, no sign-in) · User guide · System status · Changelog.
4Problems we have solved
| Problem | How it is solved |
|---|---|
| Orders lost during a Live | The system reads «CF A3 x2» and creates the order · orders from chat are created right inside the chat |
| Overselling | CF = stock deducted at once · sold out = waiting list · many devices and people selling at once still never oversell |
| Reused slips / wrong amounts | BCEL slips checked against the bank (QR → OneProof): does the amount match · was this slip used before · did it reach the shop's account |
| Lost COD money and returns | A call-to-confirm queue before the courier delivers · courier transfers reconciled against the COD that should arrive |
| Manual work at midnight | Sales reports written for you before bedtime · one printed delivery list with name, phone, province/district and COD amount |
| Replies too slow | AI drafts from real prices and stock · automatic web-chat replies · instant CF replies · comments containing phone numbers are hidden so competitors can't poach customers |
| No time for content | Happy Studio makes clips and ad images from the shop's products · automatic posting can be scheduled |
| Nobody to run the Page · ads of unknown value | The /care team and service. report ad spend per confirmed order · no ad money moves until both sides agree |
| Foreign tools | Full Lao interface (switch to EN/Thai any time) · prices in kip · Lao couriers · a light website that opens fast on slow internet |
5Problems we are working on
Honestly — what is not finished yet and what we are working on now:
- AI replies directly in Messenger and comments — the AI already answers web chat · Messenger and comments wait for Meta to approve our central app.
- Live courier connections — today data goes to and from Anousith · HAL · Houngaloun as CSV files · the goal is tracking numbers and delivery results arriving by themselves.
- Understanding customers better — voice messages, photos and repeated questions: the AI must understand, or hand over to a person at once, never leave a customer waiting.
- Simpler, one brand — every page and service under happyerp.la is moving to one standard, with fewer taps and easier reading.
Is there a problem you want us to solve? Tell us through the Help centre or the contacts below.
6What we do not do
- We are not a party to the sale between the shop and its customer
- We do not collect or disburse money on a shop's behalf — payment goes straight to the shop's account
- We do not sell data, and one shop's data is never shown to another shop
7The data belongs to the shop
Shop and customer data belongs to the shop — we only store and process it on the shop's instructions. Export to a file at any time, and request deletion. Details in our Privacy Policy and Terms of Service.
8Languages
The interface runs in three languages: Lao (primary) · English · Thai. Wording, dates and money formats follow real Lao usage (kip · village/district/province · Lao phone formats).
9Contact
Email: support@happyerp.la
Phone/WhatsApp: +856 20 5226 6557
Message on WhatsApp: +856 20 5226 6557
Address: Vientiane, Lao PDR
Web: happyerp.la