Help center
20 common questions · report a problem · system status · full guides
Getting started
What do I need to start?
Sign up at app.happyerp.la with your invite code → add products and prices → turn on your storefront link → connect your Facebook page (optional) · 14-day free trial, no card needed Full guide →
Does it work on my phone?
Yes — open app.happyerp.la in Chrome/Safari and tap Add to Home Screen · works offline and syncs when back online Full guide →
Can several staff use it at once?
Yes — the owner adds staff accounts under Settings › Team & Accounts with roles (seller · packer · admin); every change is attributed Full guide →
Orders · Payments
How do orders come in?
Facebook chat (AI helps reply and opens the bill) · online storefront · live (CF comments) · POS · agents · manual — all share one stock Full guide →
How are payment slips checked?
Attach the BCEL slip photo to the order; the QR is read and verified with the bank (amount · reference · duplicates). If it passes, the order is marked paid automatically · other banks: staff confirm Full guide →
How does cash on delivery work?
Mark the order COD and ship · when the courier remits, tap Receive COD (fees can be deducted) · returned parcel = tap RTO, stock comes back, and 2 returns blacklist the customer Full guide →
Customer wants to add items to an unpaid order?
Ordering again via chat/storefront merges into the open bill automatically (or a new bill on request); totals and shipping recalculate Full guide →
Shipping · Tracking
How do customers track parcels?
Every order has a private tracking link happyerp.la/t/… sent automatically (chat · Web Push) showing status and tracking number, with Received / Not received buttons Full guide →
How is shipping calculated?
Three levels: default · per province · per district (official Lao addresses) · pickup = 0 · storefront and AI chat use the same table Full guide →
Can I print shipping labels in bulk?
Yes — tick several orders under Shipping and print labels (size per device) · printed orders lock to prevent edits Full guide →
Storefront · Customers
Where is my online storefront? Can I use my own domain?
shop.happyerp.la/<your-slug>, turned on under Settings › Connections · your own domain works too: point an A record to the IP shown and https is issued automatically Full guide →
Who answers storefront chat?
AI replies first, 24/7 (prices · real stock · instant reservation when a code is typed) · customers can ask for a human · staff see every room in the app Inbox Full guide →
Loyalty points and coupons?
Yes — points are granted once paid and received · usable at POS and on the tracking page · coupons/promos under Settings › Marketing · refer-a-friend points Full guide →
Facebook · AI
Do I have to give my Facebook password?
No — you generate a Page Access Token from your own account (guide steps 1–6) and can revoke it any time · shops on Happy’s page-care service use partner access, never passwords Full guide →
Does the AI know real prices and stock? Can it give discounts?
Yes — it reads your prices, stock, promos and shipping · it cannot discount on its own: discount requests go to the owner (Telegram) Full guide →
Can I get alerts on Telegram?
Yes — set up your shop’s own bot under Settings › Connections (Telegram) for new orders · slips · discount requests · daily summary, and you can ask it questions back Full guide →
Accounting · Reports
Can I issue invoices / VAT invoices?
Yes — per-order invoices and VAT invoices with a one-time number that cannot be edited · VAT report and journal export to CSV Full guide →
How do I count stock if we keep selling during the count?
Open a count set under Stock and count physically · the server computes the difference — sales made during the count are not lost · multi-branch counts supported Full guide →
Security · Billing
Is my data safe? Is it backed up?
Data lives on our server over https · backed up off-site nightly and a restore drill runs weekly · turn on 2FA via Telegram under Settings › Team & Accounts › Account › Account security · policy: happyerp.la/privacy Full guide →
How much does it cost? How do I pay?
One full plan at 499,000₭/month (6-month and yearly cost less) · 14-day trial · pay in-app under the Billing menu: transfer via QR and attach the slip, renewed instantly Full guide →
How do I stop using it / delete my data?
Export to JSON/CSV any time · request closure under Settings › Team & Accounts › Account or tell us — data is deleted per our policy · Facebook-linked data can be deleted via Meta’s data-deletion flow Full guide →
💬 Report a problem / suggest
Tap the 💬 button at the bottom-right, pick Problem or Idea, write briefly with your phone/Telegram — it goes straight to the team queue and we reply via the contact you gave · urgent (cannot sell · money wrong): include the word URGENT
General questions answered as fast as we can, urgent first · outages/money errors (S1 incidents) are announced within 15 minutes per our incident policy · system status is always at happyerp.la/status