Help center

Sign up at app.happyerp.la with an invite code or the code we email you → add products and prices → turn on your storefront link → connect your Facebook page (optional) · 14-day free trial, no card needed Full guide →

Yes — open app.happyerp.la in Chrome/Safari and tap Add to Home Screen · you need a connection to save: offline the app is read-only until you are back (so two devices never overwrite each other) Full guide →

Yes — the owner adds staff accounts under Settings › Team & Account with a role (admin · packer); screens a role cannot edit say “read only” · every change is attributed (Activity menu) Full guide →

Facebook chat (AI helps reply and opens the order) · online storefront · live (CF comments) · POS · agents · manual — all share one stock Full guide →

Attach the BCEL slip photo to the order; the QR is read and verified with the bank (amount · reference · duplicates). If it passes, the order is marked paid automatically · other banks: staff confirm Full guide →

Mark the order COD and ship · when the courier remits, tap Receive COD (fees can be deducted) · returned parcel = tap RTO, stock comes back, and 2 returns blacklist the customer Full guide →

Ordering again via chat/storefront merges into the open order automatically (or a new order on request); totals and shipping recalculate Full guide →

Every order has a private tracking link happyerp.la/t/… sent automatically (chat · Web Push) showing status and tracking number, with Received / Not received buttons Full guide →

Three levels: default · per province · per district (official Lao addresses) · pickup = 0 · storefront and AI chat use the same table Full guide →

Yes — tick several orders under Shipping and print labels (size per device) · printed orders lock to prevent edits Full guide →

shop.happyerp.la/<your-slug>, turned on under Settings › Connections · your own domain works too: point an A record to the IP shown and https is issued automatically Full guide →

The AI replies first, round the clock, from the server — no need to keep the app open (prices · real stock · instant reservation when a code is typed) · turn on Let AI reply to customers under Settings › Selling · try it first in the 🧪 AI test room · customers can ask for a human · staff see every room in the Inbox Full guide →

Yes — points are granted once paid and received · usable at POS and on the tracking page · coupons/promos under Settings › Marketing · refer-a-friend points Full guide →

No — you generate a Page Access Token from your own account (guide steps 1–6) and can revoke it any time · shops on Happy’s page-care service use partner access, never passwords Full guide →

Yes — it reads your prices, stock, promos and shipping · it cannot discount on its own: discount requests go to the owner (Telegram) Full guide →

Yes — set up your shop’s own bot under Settings › Connections (Telegram) for new orders (with a ✅ confirm button) · slips · discount requests · post drafts to approve · daily summary, and you can ask it questions back Full guide →

Yes — turn on Accept customers via this bot under Settings › Connections › Telegram and share t.me/yourbot · the AI answers round the clock and takes orders · staff reply from the Inbox · no Meta involved Full guide →

Yes — the Posts menu: schedule up to 30 days ahead · 📅 month calendar view (colour by status) · people with Post rights send drafts for approval and people with Approve rights release them (approval from Telegram works too) Full guide →

No — the shop owner taps Create a code for the agency under Settings › Shop › 🏢 Page-care agency (single use, valid 7 days) · the agency can post and answer chats but never sees orders, money, costs, settings or users · you are notified every time they enter · Revoke agency access any time, effective at once Full guide →

Sign up at service.happyerp.la — 1 person + a 6-role AI team looking after many shops from one screen · free trial · plans and prices: happyerp.la/en/agency · guide: info.happyerp.la/service.html Full guide →

Yes — per-order invoices and VAT invoices with a one-time number that cannot be edited · VAT report and journal export to CSV Full guide →

Open a count set under Stock and count physically · the server computes the difference — sales made during the count are not lost · multi-branch counts supported Full guide →

Data lives on our server over https · backed up off-site nightly and a restore drill runs weekly · turn on 2FA via Telegram under Settings › Team & account › Account › Account security · policy: happyerp.la/privacy Full guide →

One full plan (monthly · 6 months and 1 year cost less) — current prices at happyerp.la/#pricing · the same AI quality on every reply · free trial · pay in-app under the Billing menu: transfer via QR and attach the slip, renewed instantly Full guide →

Export to JSON or a ZIP (JSON + CSV) any time under Settings › System › Backup · request closure under Settings › Team & account › Account or tell us — data is deleted per our policy · Facebook-linked data can be deleted via Meta’s data-deletion flow Full guide →